policies

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First-Time Visitors

Welcome new guests

For new Color and Highlighting guests, we strongly recommend an in-person consultation for a patch test and strand test to ensure the best results.

New guests requesting a Complete Blonding service must schedule a consultation before their appointment.

If you have questions or need help booking, please send us a message or give us a call.

FAQS

Cancellations made on the day before the scheduled service will be automatically charged $25 per hour reserved. Cancellations made on the same day or an absence will be automatically charged 100% the cost of service. We appreciate the courtesy of canceling in advance as it allows us to offer that time to someone else. You may cancel through the Vagaro app, the confirmation email, clicking here, or by voicemail.

cancellations

Products, services, and gift cards are non-refundable. A complimentary adjustment may be provided within 7 business days if you’re not satisfied with your results. Additional changes may incur charges at the stylist’s discretion. This does not apply to requests for a new style.

refund policy

sickness policy

We provide an accessible space for all, including those immunocompromised. We encourage guests to wear a mask if showing symptoms of any contagious illness. Stylists may wear masks at any time. Please reschedule if a household member has COVID-19, RSV, norovirus, the flu, or other respiratory illnesses, and notify us promptly per cancellation policies.

children

Our salon is designed for a peaceful service experience and contains professional tools. Children are welcome but must remain seated in the designated area (not on a lap) and supervised at all times. Services may be paused or ended if safety or the environment is disrupted.

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gratuity

no thank you!

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let us know

If you have time constraints for any reason, kindly inform your stylist while confirming your appointment or before your service.

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late arrival

Anyone over 15 minutes late may need to adjust their service upon arrival.

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zero tolerance policy

We may end service for inappropriate or abusive behavior. We do not allow hateful or discriminatory comments or actions against anyone

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before your color service

Color is always applied to clean hair. in the interest of time, please arrive to your hair color appointments with your hair recently shampooed.